Take Action: Hundreds of State-Contracted Call Center Workers at Risk of Displacement in Staten Island

Take Action: Hundreds of State-Contracted Call Center Workers at Risk of Displacement in Staten Island
Update: TODAY is the deadline for companies to bid on the NYS contract to provide EZPass customer support for the MTA. 300 workers are at risk of losing their jobs. Call 888-701-5344 to tell the Director of ITS Projects at the MTA, Zulema Robinson, that the MTA must protect our E-ZPass call center jobs!
 
Nearly 300 agents at the State-contracted E-ZPass Customer Service Center in Staten Island are at risk of losing their jobs through no fault of their own. MTA Bridges and Tunnels (MTABT) has issued a solicitation for these services but is not requiring the awardee to retain the current workforce, threatening the livelihoods of the current workforce. There are also no requirements concerning labor standards.
 
For well over a decade, the call center workers now employed by Conduent have staffed the E-ZPass call center. The vast majority of the workers live on the island, and the vast majority are people of color. These jobs provide a very important opportunity for upward mobility and economic stability for these workers. Since 2012, the workers have been represented by CWA Local 1102, which has negotiated improved pay and benefits as well as a measure of job security and a grievance procedure, which ensures fair treatment on the job.
 
CWA and allies are calling for the RFP process to be halted until there can be assurances that the contract awardee will retain the current workforce in their current localities and that all the jobs under the contract are good, family-supporting jobs. To sign onto a community support letter as an organization click here; to send an email as an individual in support of CWA 1102 members click here!

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