By Graham Rapier (Business Insider)
For female Uber and Lyft drivers, every fare is a possible nightmare.
And when the unthinkable happens, many women say it’s difficult to get the ride-hailing companies to hold up their side of the partnership.
The Guardian on Wednesday reported that many female drivers have trouble getting in touch with Uber or Lyft after an incident. In one case, a woman said it took five days for someone from Lyft’s critical response safety line to get in touch with her.
Another said a passenger was arrested after she reported an assault that included hair-pulling and spitting. Uber, meanwhile, sent only an automated email with no follow-up, she said.
It would be impossible to capture the experience of every driver on Uber and Lyft’s massive platform, given the total number of contractors is now more than a million. However, the drivers’ comments to The Guardian echo many of the complaints Business Insider has heard from female drivers in the recent months.
Jenny, a driver for Uber in Northern New Jersey who asked that we omit her last name for privacy reasons, says she avoids driving at night, because she feels safer in the daylight hours.
“I get rude comments from men in the day, so I don’t even want to know what it would be like at night,” she said in an interview. “My mother really doesn’t like that I drive for Uber.”